At 55bw, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a 55bw player under Philippine law.
Your Data, Protected
All data transmitted between your device and the 55bw Platform is protected using TLS encryption. Your personal and financial information is never sent in plain text.
55bw only collects the personal data that is strictly necessary to operate the Platform, verify your identity, process transactions, and comply with Philippine regulatory requirements.
55bw does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to deliver and improve the 55bw experience.
55bw processes personal data in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC) of the Philippines.
You have the right to access, correct, and request deletion of your personal data at any time. 55bw provides clear channels to exercise these rights without unnecessary barriers.
You can opt out of marketing communications from 55bw at any time through your account settings or by contacting our support team. Opting out does not affect your ability to use the Platform.
This Privacy Policy ("Policy") describes how 55bw ("55bw," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who access or use the 55bw website, mobile platform, games, sports betting services, and all related features (collectively, the "Platform").
55bw is committed to protecting the privacy and personal data of all players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). This Policy is also consistent with our obligations under applicable anti-money laundering and gaming regulations.
By using the 55bw Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform.
This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.
For the purposes of the Data Privacy Act of 2012 and this Policy, 55bw acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. This means 55 bw determines the purposes and means of processing your personal information.
55bw has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. Contact details for the DPO are provided in Section 15 of this Policy.
Data Protection Officer: All data privacy inquiries, access requests, and complaints may be directed to the 55bw DPO. We aim to respond to all privacy-related requests within 15 business days in accordance with NPC guidelines.
55bw collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, government-issued ID number (passport, SSS, UMID, PhilSys, driver's license) |
| Contact Data | Email address, Philippine mobile number, residential address (city, province) |
| Financial Data | GCash or PayMaya account reference, BPI/BDO/Metrobank account details (masked), transaction history, deposit and withdrawal records |
| Account Data | Username, encrypted password, account preferences, responsible gaming settings, self-exclusion status |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, login history |
| Usage Data | Games played, bets placed, wagering patterns, session duration, pages visited on the Platform |
| Communications Data | Records of your correspondence with 55bw customer support, live chat transcripts, email exchanges |
| Verification Documents | Copies of government-issued ID, proof of address documents, selfie photos submitted for KYC verification |
55bw does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, information relevant to responsible gaming assessments).
55bw collects personal data through the following means:
Accuracy: You are responsible for ensuring that the personal data you provide to 55bw is accurate, complete, and up to date. Providing false or misleading information may result in account suspension in accordance with our Terms & Conditions.
55bw uses your personal data for the following purposes:
Under the Data Privacy Act of 2012, 55bw processes your personal data on the following legal bases:
Withdrawal of Consent: Withdrawing consent for processing that is based solely on consent will not affect processing carried out on other legal bases (e.g., contractual necessity or legal obligation). Some services may not be available if you withdraw consent for essential processing.
55bw does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third parties with whom 55bw shares personal data are required to handle that data in accordance with applicable data privacy laws and 55bw's data protection standards. 55bw does not authorize third parties to use your personal data for their own marketing purposes.
55bw retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of account plus 5 years after closure (AML regulatory requirement) |
| Financial Transaction Records | Minimum 5 years from the date of transaction (AMLC requirement) |
| KYC Verification Documents | Duration of account plus 5 years after closure |
| Customer Support Records | 3 years from the date of the last interaction |
| Technical & Usage Logs | 12 months from collection |
| Marketing Consent Records | Until consent is withdrawn, plus 3 years |
Upon expiry of the applicable retention period, 55bw will securely delete or anonymize your personal data in accordance with our data disposal procedures.
55bw implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
Security Incident: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 55bw will notify the NPC and affected players in accordance with the Data Privacy Act of 2012 and NPC Circular No. 16-03.
While 55bw takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for keeping your account credentials confidential and for notifying 55bw immediately if you suspect unauthorized access to your account.
55bw uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit the Platform.
The types of cookies used by 55bw include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 55bw:
You have the right to be informed about how your personal data is collected and processed, as set out in this Policy.
You may request a copy of the personal data 55bw holds about you, along with information about how it is being used.
You may request correction of inaccurate or incomplete personal data. You can update basic account information directly through your account profile.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
You may request a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
To exercise any of these rights, please contact the 55bw Data Protection Officer using the details in Section 15. 55bw will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The 55bw Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations applicable to casino-style gambling activities. 55bw does not knowingly collect personal data from individuals under the age of 21.
If 55bw becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings or balances associated with an underage account will be forfeited in accordance with our Terms & Conditions and applicable regulations.
Age Verification: 55bw uses identity verification procedures to confirm that all players meet the minimum age requirement. If you believe a minor has registered on the Platform, please contact our support team immediately.
55bw primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services.
Where such transfers occur, 55bw ensures that appropriate safeguards are in place to protect your personal data, including:
By using the 55bw Platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the safeguards outlined above.
55bw reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. The date of the most recent revision is indicated at the top of this document.
When material changes are made to this Policy, 55bw will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect. We encourage you to review this Policy periodically to stay informed about how 55bw protects your personal data.
Your continued use of the 55bw Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 55bw, please contact our Data Protection Officer (DPO) or customer support team using the details below.
For responsible gaming concerns, please visit our Responsible Gaming page. For the full terms governing your use of the Platform, please review our Terms & Conditions.
Play With Confidence
Now that you know how 55bw protects your privacy, join thousands of Filipino players who trust us for a secure, fair, and exciting gaming experience. Register today — it only takes two minutes. Must be 21 years or older.
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